Shipping & Returns Policy
Thank you for supporting Seeking Serenity Apparel. As a made-to-order brand, each item is created specifically for you once your order is placed.
This helps reduce overproduction and waste while allowing us to operate more sustainably.
Made-to-Order Processing
All items are produced upon request.
Please allow:
3–7 business days for production before dispatch
Processing times may be extended during high-demand periods
You will receive a confirmation email once your order has been dispatched.
Delivery Timeframes
Once dispatched, estimated delivery times are:
UK Orders: 2–5 business daysInternational
Orders: 7–14 business days
Please note that these timeframes are estimates only and may vary depending on courier services and customs processing.
Seeking Serenity Apparel is not responsible for delays caused by:
Courier services
Customs or import procedures
Incorrect shipping details provided at checkout
If your order has not arrived within 21 days of dispatch, please contact us at skngsrntysales@gmail.com.
Shipping Costs
Shipping costs are calculated at checkout and vary depending on location and selected delivery method.
For international orders, customs fees or import duties may apply and are the responsibility of the customer.
Returns & Refunds Policy
We want you to feel confident in your purchase. If you are not completely satisfied, you have rights under the UK Consumer Contracts Regulations 2013.
Return Conditions
To be eligible for a return:
The item must be unworn and unused
In its original condition and packaging
Returned within 14 days of notifying us
Proof of purchase must be provided
As items are made to order,
we cannot accept returns for:
Incorrect size chosen by the customer
Change of mind after production has begun
Custom or personalised items
Please check sizing guides carefully before placing your order.
Faulty or Damaged ItemsIf your item arrives damaged, defective, or incorrect
Please contact us within 7 days of delivery with:
Your order number
A description of the issue
Clear photographic evidence
We will assess the issue and offer a replacement or refund where appropriate.
Refunds
Once your return is received and inspected, we will notify you of approval.
Approved refunds will be processed within 14 days using your original payment method.
Original shipping costs are non-refundable unless the item is faulty.
Return shipping costs are the responsibility of the customer unless the item is defective.
Exchanges
Due to our made-to-order model, we do not offer direct exchanges. If you require a different size, please return the original item (if eligible) and place a new order.
Sustainability Statement
As a made-to-order brand, we produce garments only when ordered. This reduces textile waste and overproduction, aligning with our mission to create positive impact both socially and environmentally.